I would like to take this time to commend the work of a few exceptional staff of yours. Gary and Bill who I understand work in the yard, there was another gentleman who is responsible for getting fuel in the vehicle before they go on the line he was AWESOME and very patient (sorry I didn't get his name but he's tall). Ms. Hamilton, I think it was Sally and Sandy Begley in the office who are angels. The level of professionalism and care was impeccable without them I would not have had an amazingly pleasant first time experience at the Auction. Not to mention Stu Ralph. I believe it's important to let these individuals know the tremendous impact they had on me over the weekend. I came because I needed a car. The Acura I was driving with my 15 month old baby had come to an end, I needed a car and needed to stay within budget. Unfortunately when I found the car I wanted, the battery was dead and after multiple tries and taking the car to the mechanic it was back in the line-up (thanks fuel guy, Gary and Bill !). There was another exceptional young lady in the W lane who assisted with my bids, she was beyond AMAZING!!!! Words do not express how pleased I was with the entire experience so much so that I've already told quite a few individuals about the upcoming event on the 29th of January...I trust their experience will be the same or even better on all fronts. Sincerely, Pleased Buyer from Jan 15 2011 NTA Public Auction.